Homogeneous National Management Policies or Autonomous Choices by Administrative Units? Inter- and Intra-Country Management Tools Use Variations in European Central Government Administrations

Abstract : This article presents an original research on the use of management tools in central government departments and agencies in 16 European countries. It is based on a survey conducted among senior managers (n = 5,998). The analysis shows that the use of management tools results from a combination of top-down implementation of a list of management tools at the national level, combined with a bottom-up independent selection of tools by administrative units. The variation in management tool use depends on the type of tool. While the uses of a HRM tool, such as performance-related pay, or a financial tool, such as risk management, are heavily influenced by national public management policies, service quality-type tools, such as user surveys or quality management systems, tend to be chosen in a more autonomous manner by different administrative units, especially agencies.
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https://hal-enpc.archives-ouvertes.fr/hal-01976608
Contributeur : Gilles Jeannot <>
Soumis le : jeudi 10 janvier 2019 - 10:59:34
Dernière modification le : jeudi 21 février 2019 - 10:31:48

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Gilles Jeannot, Steven Van de Walle, Gerhard Hammerschmid. Homogeneous National Management Policies or Autonomous Choices by Administrative Units? Inter- and Intra-Country Management Tools Use Variations in European Central Government Administrations. Public Performance and Management Review, Taylor & Francis (Routledge), 2018, 41 (3), pp.497-518. ⟨10.1080/15309576.2018.1442359 ⟩. ⟨hal-01976608⟩

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