An Ethnographer among Street-Level Bureaucrats and New Public Management

Jean-Marc Weller (1)

1 LATTS - Laboratoire Techniques, Territoires et Sociétés

Among the many ways of studying public administration, one orientation among social research has been gradually established: observing bureaucrats at work. Such a perspective can easily have two aims : a better understanding about the crucial role front line employees can play in the daily delivery of public goods, and an empirically mapping of the different public organizations experiencing of new public management measures. With an ethnographic approach based on French Administrations cases and inspired particularly by science and technology studies and workplace studies, this paper focuses on these different points.

Domains: Sociology

Jean-Marc Weller. An Ethnographer among Street-Level Bureaucrats and New Public Management. Research Seminar in Applied Economics and Management, Nov 2012, Bruxelles, Belgium. ⟨hal-00837637⟩